This is a discussion on Bank Customer Service Officer, Customer Centre within the Banking - Corporate Banking forums, part of the Singapore Jobs - Banking / Finance / Securities category; You will be part of the team to provide “one-stop” banking solutions to our customers. We seek to recruit ...
|Register||Invite Your Friends||FAQ||Members List||Calendar||Search||Today's Posts||Mark Forums Read|
Bank Customer Service Officer, Customer Centre
You will be part of the team to provide “one-stop” banking solutions to our customers. We seek to recruit highly service-oriented individuals to deliver personalised service as well as appropriate solutions on banking products and services over the telephone. A comprehensive training program will be provided to equip you with the necessary knowledge and skills to deliver excellent customer service.
•Deliver personalised service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner
•Ability to understand customers’ needs and provide appropriate solutions and attention
•Identify cross-sell opportunities during customer interaction
•Consistently deliver quality service to our customers to achieve total customer satisfaction
•Solicit customers’ feedback and identify problem trends for improvement actions
•Degree/Diploma holders with at least 1 year of work experience in Call Centre, Banking or Customer Service environment will be advantageous but not a requirement. Fresh Degree/Diploma holders are welcome to apply
• Possess good telephone etiquettes, excellent problem solving skills and a service -oriented mindset
• Proficiency in Mandarin is preferred to liaise with a group of Chinese-speaking customers
• Excellent interpersonal skills and a passion for customer service
• Proficient in PC skills including MS Office applications
• Required to work on rotating shifts as well as on public holidays and weekends
Working location: Nearest MRT Station: Expo
To apply, please email resume in MS WORD format attached with recent photograph to
Only registered and activated users are able to view links or images.
|bank, centre, customer, officer, service|
|Thread||Thread Starter||Forum||Replies||Last Post|
|Customer Service - Call Centre||peteip||Singapore Jobs - Call Centre||0||26-10-2009 05:46 PM|
|Bank Customer Service Executive||The Advertiser||Singapore Jobs - Customer Service||1||24-09-2009 03:54 PM|
|Call Centre Customer Service Representatives||therecruiter||Singapore Jobs - Airline||0||25-06-2009 09:15 AM|
|Customer Service (Contact Centre)||network88||Singapore Jobs - Customer Service||0||26-10-2007 12:21 PM|