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Spa Consultant | Spa Therapist | Spa Customer Service Officer / Manager - Singapore Jobs Market Forum
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Spa Consultant | Spa Therapist | Spa Customer Service Officer / Manager

This is a discussion on Spa Consultant | Spa Therapist | Spa Customer Service Officer / Manager within the Club House / Fitness Centre / Spa Centre forums, part of the Singapore Jobs - Hospitality / Hotel Services category; Spa consultant Job Responsibilities: Deliver superior customer service through professional consultation and evaluation of customers needs To meet and exceed ...


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Old 15-08-2014, 06:01 PM
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cindytiong is on a distinguished road
Smile Spa Consultant | Spa Therapist | Spa Customer Service Officer / Manager

Spa consultant
Job Responsibilities:
  1. Deliver superior customer service through professional consultation and evaluation of customers needs
  2. To meet and exceed sales performance target
  3. Successfully close trials, sells products and packages
  4. Build and maintain long-term relationship with customers
  5. Follow up consultation with customers with regards to their treatments and products purchased

Job Requirements:
  1. Minimum of 2 to 3 years of experience with the same or related post
  2. Bilingual (able to converse with Mandarin-speaking customers)
  3. Updated with new services techniques with regards to spa and wellness practice
  4. Well groomed, customer-oriented, sales driven and trustworthy
  5. With an acceptable spa certificate is a plus
  6. Excellent communication and interpersonal skills



Spa Therapist
Responsibilities:
  1. Assist and perform professional analysis for clients
  2. Explaining to customers possible problems and possible solutions
  3. Promoting of company’s beauty products
  4. Explaining to customers possible problems and possible solutions
  5. Perform required Treatment(s) to customers
  6. Communicate with customers on packages available
  7. Achieve Sales target
  8. Other ad hoc duties assigned by Management

Requirements:
  1. Min of 1 year relevant experience
  2. Must have (CIBTAC, CIDESCO, ITEC, TOP TO TOE, Etc)
  3. Bilingual (able to converse with Mandarin-speaking customers)
  4. Updated with new services techniques with regards to spa and wellness practice



Spa Customer Service Officer
Responsibilities:
  1. Ensuring Meet and greet customers
  2. Ensuring a positive and warm friendly attitude to welcome client
  3. Coordinating guests’ consultation records with the therapists & consultants
  4. Receptionists check-in customers as they arrive for their scheduled appointments
  5. Schedule new appointments for client
  6. Answer all calls that come into the spa
  7. Scheduling reservations for guests and monitoring availability of treatment and staff to ensure punctual service as per the relevant skills of therapists
  8. To promote free trial to client
  9. To explain service to the potential client
  10. To obtain client information, include name & contact
  11. To obtain contact details of potential client from sources
  12. To schedule appointment for sale staff to meet prospective clients
  13. Other ad-hoc duties as and when needed

Requirement:
  1. Minimum 'N' level
  2. English and Mandarin speaking preferred to liaison with Chinese prospects
  3. Able to work independently
  4. Able to communicate clearly and had knowledge of the customer’s need



Spa Customer Service Manager
Job Responsibilities
  1. Manage, train and lead team of customer service officers
  2. Ensure front desk provides professional and friendly customer services
  3. Handle customers’ issue / relation
  4. Liaise with HQ
  5. Provide front desk service in ladies’ Spa
  6. Manage customer bookings and enquiries
  7. Daily Roster planning; assist in daily sales report.
  8. Handle calls for appointments
  9. General administrative duties
  10. Other ad hoc duties

Job Requirements
  1. GCE ‘N’ level and above
  2. Experience in Service industry is an advantage; Spa, hotel, airline, etc
  3. Customer-oriented and good telephone etiquette
  4. Bilingual (able to converse with Mandarin-speaking customers)
  5. Able to communicate clearly and has knowledge of the customers’ needs



Other Information
  • Winsland House (Near Somerset MRT)
  • Peck Seah Street (Near Tanjong Pagar MRT)
  • Sunday and Public Holiday Off
  • Reimbursement for dental and medical claim
  • Good and friendly working environment

Salary negotiable + Commission + OT + Incentives
Attractive remuneration & Opportunities for career advancement


Interested candidates may call Cindy at 64166889 or alternatively email your comprehensive resume with photograph, indicating the title of position & your expected salary to:

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