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TAC Engineer-Tier 2

This is a discussion on TAC Engineer-Tier 2 within the System & Network Support forums, part of the Singapore Jobs - Information Technology (I.T.) category; TAC Engineer-Tier 2 Responsibilities: • Work in the TAC Support Centre in Singapore to provide customer support via phone, email ...


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Old 24-05-2014, 11:59 AM
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Default TAC Engineer-Tier 2

TAC Engineer-Tier 2
Responsibilities:
• Work in the TAC Support Centre in Singapore to provide customer support via phone, email and at customer site if required. He/she may be required to work on shift duty on Saturdays and Sundays.
• Isolating and correcting network faults using network management tools.
• Manage service restoration activities and track in trouble ticketing system.
• Provide status reports to customers and management personnel in accordance with established escalation procedures.
• Provide direct support for Network Operators, partners and vendors on service related issues.
• Provide support of new software releases upgrade and testing to customers.
• Assist in design of satellite communications systems and the maintenance of customer network documentation.
• Evaluate and propose improvements in network management tools and work process.
• Provide close support to our regional sales teams to enable expansion and growth
• Delivery of established training courses to customers.
• Actively support ’s hub installation, acceptance testing and commissioning.
• Travel is required - about 20% on average
Requirements:
• Superior verbal and written communication skills in English with one more speaking language is preferred
- Possessing over 7 years’ experience in related fields in Satellite Communication and/or Networking, preferably in the technical Services & Support environment.
- Intermediate level knowledge in TCP/IP internetworking, general routing, layer-2 protocols, multicast and LAN architecture
• Having general background in RF/ Satellite communication concepts is preferred but not essential
• Basic working knowledge of Linux Operating System and Cisco router & switch devices
• Ability to independently troubleshoot and debug broad, complex, and unique networks solution involving mixed medias and protocols
• CCNA, CCDA, CCNP, and CCDP certification desired but not essential
• BA/BS in Communications, Engineering, Computer Science or closely related field
• Successful candidates with less relevant working experience will be considered for Tier-1 TAC Engineer position
Interested Candidates send their resumes at
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