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Network / Field Support Engineer

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Old 24-05-2014, 12:00 PM
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Default Network / Field Support Engineer

Network / Field Support Engineer
Responsibilities:
Work closely with project manager to ensure critical project milestones are completed on schedule and meeting customer requirements
Plan and Conduct 's network (hub and remotes) acceptance testing and commissioning with Customer
Provides customer support on-site, including field support for local and overseas exercises
Resolves customer issues related to Broadband IP communication via satellite transmission
Isolates and corrects network faults using network management tools.
Assists in design of satellite communications systems and maintaining documentation related to project or customer network
Provides support of new software releases to customers.
Supports complex systems installation and startup at customer sites.
Create as-build document for network installed on customer sites
Analyzes, troubleshoots and resolves product related issues resulting from installation, upgrades, configurations, integrations, or testing.
Generates Return Materials Authorizations (RMA) for failed equipment and assists RMA coordinator with technical verification and validation of RMA requests submitted to Technical Assistance Centre.
Conducts product operational and maintenance training to Customer
Support warranty and post warranty phase of the project
Support customer demo and proof-of-concept
Evaluates and proposes improvements in network management tools and work process
Performs other duties as assigned.
Requirements:
Bachelor's degree (B.S.) from an accredited University in Computer Science, Mathematics, Engineering or closely related field.
Minimum of 3 years related experience; or equivalent combination of education and experience.
Individual should have experience in/working knowledge of:
TCP/IP internetworking, general routing, layer-2 protocols, multicast and LAN architecture
Ability to independently troubleshooting and debugging broad, complex, and unique networks solution involving mixed medias and protocols
Ability to capture and interpret IP packet traces
Solaris and Linux
Microsoft Windows (XP, 2000, NT, 98, etc)
Microsoft Office suite
Remedy ticketing system
Background in RF / Satellite communication concepts
Able to travel globally up to 20%
Able to work in a fast paced and sometimes field challenging environment.
Have strong interpersonal skills and be self-motivated.
Good team player required
Possess Class 3 driving license is a bonus
Interested Candidates send their resumes at
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